Purpose
Highstreet will gather personal and financial information about you:
- To help carry out our duties in providing you with investment services; and
- To establish your identity, to enable us to contact you and to comply with the law.
Means of Collection
Personal information is collected either directly from you or through a financial services professional such as a referral agent via completed applications, agreements, forms, or other documents by paper or electronically. For any account, we may confirm information we receive from you through third-party service providers in order to fulfill our obligations with regard to Money Laundering and Proceeds of Crime legislation.
Consent
By opening an account with Highstreet, you provide consent for us to collect and store personal information about you and to communicate with you by way of email, telephone or post. In order for Highstreet to share any information regarding your account or for you to access your account information electronically, we will ask you for express consent. You are the sole provider of any information we receive about you. We provide you with copies of all signed documents for your files.
You may withdraw any consent provided to Highstreet at any time by contacting your relationship manager.
Limited Collection
We will only collect information that solely supports our responsibility to provide our clients with sound investment advice or as required under legislation.
Limited Use
Information provided to Highstreet is used only to provide services to you. It remains within the confines of Highstreet and any affiliated or third-party service provider that we use as record keeper of your account, to execute transactions or to vote proxies on your behalf. Except where required by law or where you have provided your express consent, Highstreet will not disclose any information about you, and our employees renew this promise quarterly. We require affiliated and third-party service providers who deal with your account to have the same commitment to privacy.
Accuracy
We have an ongoing commitment to make sure that the information in your file is accurate so that we may:
- Keep you informed;
- Ensure proper regulatory reporting; and
- Make sure that your investments continue to meet your needs.
You receive timely confirmation of any transactions in your account and quarterly performance reviews. Contact us with any concerns you may have about the information we report to you or that we have in your file.
Safeguards
Highstreet maintains physical, electronic and procedural safeguards to protect your personal information. We use reliable technology to keep our electronic records safe from unauthorized access. When providing confidential information to you electronically, we will take appropriate measures to protect it. Access to web-based information is password protected and has appropriate firewalls. Personal information accessed through a web site is encrypted.
Individual Rights
Upon request, Highstreet will confirm whether your personal information is being processed and provide you with reasonable access to your personal information. In addition, and if requested, Highstreet may provide you with an account of the use of your personal information and a list of third parties, to whom it was provided. You may request that computerized personal information collected from you be transferred to you or an authorized party in a portable (machine-readable) format. You can request rectification of your personal information, typically if you believe there has been an oversight or error by Highstreet. If applicable, Highstreet will cease disseminating your personal information or de-index or re-index a hyperlink associated with your name that gives access to your personal information. We will respond within 30 days of receiving your complete written request.
Complaints
Highstreet is committed to treating you with respect and consideration in all dealings. From time to time, however, a misunderstanding or error may occur regarding matters of privacy. In such circumstances, Highstreet will act diligently to resolve the problem and will contact you as soon as possible within 30 days of our receipt of your complaint.
Requests and Inquiries
If you have any questions, concerns or other inquiries, please contact us at:
Highstreet Asset Management Inc.
244 Pall Mall Street, Suite 350
London, Ontario
N6A 5P6
Phone: (519) 850-9500
Toll free: (877) 850-9500
Fax: (519) 850-1214
We will respond to your inquiries in a timely fashion.
If contacting us has not resolved your inquiry, or if you would like to submit an individual rights request or complaint as described above, you may contact our Chief Privacy Officer at:
Email: HSCompliance@agf.com
Fax: (519) 850-1214
Mail: Chief Privacy Officer
Highstreet Asset Management Inc.
244 Pall Mall Street, Suite 350
London, Ontario
N6A 5P6
Please be advised that individual rights requests must be submitted in writing. Therefore, after you contact us, we may ask you to complete a request form and provide supporting documentation. Highstreet will respond to your individual rights request or complaint in a timely fashion.
For more information about privacy or, if after contacting the Chief Privacy Officer, your concern or request has not been resolved, you may contact the Office of the Privacy Commissioner of Canada or the Office of your provincial Privacy Commissioner if you are resident in Quebec, British Columbia or Alberta as follows:
- Office of the Privacy Commissioner of Canada
www.priv.gc.ca - Commission d’accès à l’information du Québec
www.cai.gouv.qc.ca - Office of the Information and Privacy Commissioner for British Columbia
www.oipc.bc.ca - Office of the Information and Privacy Commissioner of Alberta
www.oipc.ab.ca
This privacy notice also applies to residents of Quebec. Please note that Highstreet may communicate personal information outside of Quebec.
Publication date: December 19, 2024